Refund policy
Clear rules on when a payment can be refunded. They also form part of our Terms of Service.
Last updated 25 October 2026
48 hours to change your mind
Once your payment has been received and your booking is confirmed, you have 48 hours to ask for a refund if you no longer want the service, as long as the consultation has not already taken place.
After 48 hours, payments are final
After the 48 hours have passed, all payments are final and are not refunded. This includes missed appointments where you did not tell us in advance.
On-site consultations
On-site consultations are the one exception. If you tell us at least 48 hours before the agreed visit, we refund your payment. Less than 48 hours before the visit, the payment is final.
How to ask for a refund
- Open My bookings and choose Request a refund on the booking. The button appears only while a refund is allowed.
- Or message us on WhatsApp at +91 92133 39300 with your booking reference (it starts with “VS-”).
We review every request and reply by email. Approved refunds go back to the original payment method; your bank may take 5 to 7 working days to show it.
If we cancel
If we have to cancel or cannot deliver your consultation, we offer you a new time or a full refund, whichever you prefer.
Chat credits
Chat credits follow the same rule: you can ask for a refund within 48 hours of purchase if you have not used them. Off-topic chat questions are never charged.