Terms of Service

Accounts

You need an account to book a consultation, use the Vastu chat or see your free horoscope. Please give accurate details, especially your name and the phone number we should call, and keep them up to date in your Profile.

You are responsible for keeping your sign-in safe. Do not share your password or sign-in codes. If you think someone else has used your account, contact us straight away.

Services and fees

The fees shown on the website and in the app are for our online consultations (for example the floor-plan and video consultations). Prices are in Indian rupees and may change; the price shown when you place your booking is the one that applies.

On-site visits are quoted separately, based on the location and the type and size of the property. Travel costs are extra. You will be told the quote before you pay.

After you place a booking, the consultant’s team calls you to agree a date and time. A booking request on its own is not a confirmed appointment.

Payments

Payment is taken through our payment partner (Razorpay) or another method the consultant agrees with you. A booking is confirmed only when your payment has been received and confirmed; you will see it marked as paid in My bookings.

A paid service becomes available once payment is confirmed. For example, the AI floor plan included with a consultation unlocks when the consultant confirms your consultation. Chat credits are added to your account once payment is confirmed.

We never ask for your card details by phone, WhatsApp or email.

Cancellations and refunds

Our full rules are on the Refund policy page. In short:

• After your payment is confirmed you have 48 hours to ask for a refund if you no longer want the service, as long as the consultation has not yet taken place.
• After 48 hours, all payments are final.
• The only exception is an on-site consultation, which is refunded if you tell us at least 48 hours before the visit.
• If you miss an agreed appointment without telling us, it counts as delivered and is not refunded. We will try to rearrange it once where we can.
• If we need to cancel, we will offer a new time or a full refund.

Free services

The Vastu chat is free within the stated limits: every registered account receives a set number of free messages (currently 10). After that, more messages can be bought as chat credits. The chat answers Vastu questions only; other questions are declined and are not charged.

The free horoscope is available only to registered members. Free services may be limited, changed or paused, for example if daily usage limits are reached.

Guidance and its limits

Vastu and horoscope guidance is traditional advice for you to consider. It does not guarantee any outcome, including health, wealth, relationships or business results.

It does not replace medical, legal, financial, architectural or structural advice. Before making changes to a building, check with a qualified professional. AI answers and AI floor plans are approximate and may contain mistakes; they are not measured drawings.

Uploads and acceptable use

Only upload floor plans, photos and documents that you own or have permission to share. Do not upload anything unlawful, or other people’s personal information without their permission.

Please do not misuse the service: no attempts to break or overload it, to get around usage limits, to access other people’s accounts, or to use the chat or AI tools for anything other than their purpose. We may suspend accounts that do.

How we handle the information you share is explained in our Privacy Policy.

Support and disputes

If something goes wrong, contact us first and we will try to put it right:

• WhatsApp or phone: +91 92133 39300
• Email: [email protected]

Please include your booking reference (it starts with “VS-”). We aim to reply within two working days. These terms are governed by the laws of India.

Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. Bookings already paid follow the terms that applied when you paid.