Contact support
Reach VastuSanyog on our existing support and consultation number.
+91 92133 39300
Opening WhatsApp prepares a conversation; you choose whether to send the message. Response times depend on availability.
We're here to help
VastuSanyog Support
Get help with the VastuSanyog app and website, your consultation requests, or your personal information. This page works without signing in.
Help us find the problem
- Your phone model and Android version
- The app version or APK build you installed
- The screen and action that failed
- The exact error or a screenshot with private information hidden
Never send passwords, one-time codes, payment-card details or unnecessary private floor-plan images.
Account & data controls
Request account or data deletion
You can request deletion of your VastuSanyog account and associated data without signing in, reinstalling the app, or opening the app. Requests are handled by support; the buttons below do not instantly erase anything.
- Use the account-deletion WhatsApp button below, or call +91 92133 39300 and ask to delete your VastuSanyog account.
- Tell support which account you mean, using the sign-in email or account contact number only when asked in the private conversation. Never provide your password or sign-in code.
- Support may verify ownership, then confirm the data to remove and the expected completion time. If any information must be retained for a legal or security reason, support will explain what and why.
What the request covers
A full account-deletion request covers your sign-in account, contact profile, saved consultation requests, saved-tip references, stored conversations, notification registrations and private cloud floor-plan backups held by VastuSanyog. You can instead ask for specific information or files to be removed while keeping your account.
Device-local originals are not removed by deleting a cloud backup. Files or messages you have independently shared on WhatsApp or another service may require a separate removal request. Uninstalling the app and signing out do not delete your server account.
Account records currently have no fixed automatic expiry. Limited legally required or security-related retention and provider backup processes are explained in our Privacy Policy; support will explain any applicable exception when handling your request.
Common questions
I cannot sign in or access my saved requests.
Use the same sign-in method and account you used previously. If you use an email/password account, use the password-reset option on the sign-in screen. Check your internet connection and retry account sync. Contact support before uninstalling: unsynced local information may not be recoverable on another phone.
Why is today's tip missing or my notification not arriving?
Only consultant-approved tips appear. If a tip has not been approved for the India-calendar date, it stays unavailable. Check Android notification permission. Remote daily delivery also depends on the installed APK and service configuration; it is not active on every build. Reading the website does not enable native Android push notifications.
Why are payment and consultant uploads unavailable?
Online checkout and paid consultant submissions remain unavailable until secure Razorpay payment verification is working. A cart item or saved request is not payment confirmation. Private floor-plan backups and AI image analysis are separate from consultant submission.
Why does the compass show no North reading?
Check that your phone has a supported magnetic sensor and follow any calibration instructions. Keep away from metal or magnetic interference. Manual North entry remains available when a live sensor reading is unavailable. AI photo analysis does not determine true North.
How is a photo's location handled?
With foreground location permission, a new camera photo may include a recent fix after capture. Imported gallery images are never assigned the phone's current position. Capture coordinates are not included in the OpenAI analysis request, and the app does not perform background location tracking.
Why does AI chat offer WhatsApp after two replies?
The service limits successful AI chat replies per account. After that, you can choose to contact the consultant on WhatsApp. No WhatsApp message is sent unless you send it yourself.
Can I ask a privacy question without closing my account?
Yes. Contact support to ask about access, corrections, particular files or removal of specific information. Read our Privacy Policy for the information handled by the service and available choices.
Consultation guidance: Vastu and AI suggestions are informational, not medical, legal, financial or structural-engineering advice. Consult a qualified professional before making changes that affect building safety.